This section is designed to help users, clients, and stakeholders understand better and navigate through our services, products, or platforms.
ADT (Asset Defect Tracking) Module
General
1. What is the ADT module?
The ADT, or Asset Defect Tracking, is a module designed for the tracking of asset defects. It enables users to report, monitor, and manage defects in an organised manner through a digital platform.
2. Who can use the ADT?
The ADT can be used by operators, contractors, and system managers who require a tool to monitor and resolve asset defects.
Defect Types
1. What types of defects can be tracked by the ADT?
The ADT allows for the tracking of various defect types, including but not limited to new frames and covers, box desilting, new tracks, new poles, duct blockages, internal and external cabinet issues, broken or leaning poles, among others.
Defect Reports
1. How can I report a defect in the ADT?
You can report a defect through the Defect Reporting screen, using filters such as date range, defect type, order, reported by/for, and department.
2. Are there different statuses for a defect report?
Yes, defect reports can have various statuses, including Reported, Submitted, Accepted, Civil Authorised, Civil Started, Civil Completed, Completed, and Rejected.
Defect Dashboard
1. What can be viewed on the Defect Dashboard?
On the Defect Dashboard, you can view components such as New Reports, Civil Jobs, Defects Geolocation, and All Active Defect Reports, each with different filters and available information.
2. How do the filters work on the Defect Dashboard? The filters allow you to refine your view on the dashboard based on criteria such as report type, order number, reported by/for, department, date range, status, job ID, and defect type.
Download, Import and Export Functions
1. Is it possible to download, import, or export data in the ADT?
Yes, the ADT offers functionalities for downloading, importing, and exporting data, enabling users to efficiently manage defect information.
Problem Solving and Monitoring
1. How can I track the status of a reported defect?
You can track the status of a reported defect through the defects table in the Defect Reporting module or via the Defect Dashboard, depending on the status and applied filters.
2. What should I do if a defect is rejected?
If a defect is rejected, it is recommended to review the details provided in the defect report, ensure that all necessary information has been included, and resubmit the report after any required corrections.