---
title: Issues
description: The Issues functionality allows crews to log any type of issue that requires attention during rope and cabling jobs.
---
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# Issues
## The Issues functionality allows crews to log any type of issue that requires attention during rope and cabling jobs.
### **Key Features & Functionality**
### **1. Forms for reporting issues**
- - Admin users have the ability to **create forms for reporting issues in the Admin** **Settings** → Forms tab.
- These forms can be **customised with fields relevant to different issue type**s.
- - Each form can be **assigned to the Rope and Cable workflow**, ensuring seamless issue tracking.
- - The "Forms for Issues**"** category lists all issue-specific forms with options to **assign, edit, view, or delete** them.
### **2. Reporting an issue from the field (Mobile App)**
- Field crew members can report an issue from a list of available forms for issues by tapping either a section or a chamber/pole when carrying out a cabling job**.**
- Once submitted, the issue submitted is available in the **New Issues** \> **Issues Dashboard** and linked to the corresponding job.
- Each issue shows **location coordinates**, reported timestamps, and attachments for supporting evidence.
- The **"Issue Details" page** allows PMs to **track, accept, and update** the issue status.
### **3. Issue Management (Admin Portal)**
- The **Issues Dashboard** provides an **overview of all reported issues** and their statuses, separating issues into **New Issues** and **Issues Assigned to Crews**, with filters for date ranges, job status, and crew assignment.
- The **Issues Dashboard** is accessible via the **navigation menu**, similar to the **Defect Reports Dashboard**.
- The **Issue Summary Page** displays **detailed questions from the issue form**, showing crew responses (e.g., “Is it safe to start work?” – *Yes*).
- Each issue has a **dedicated page** with:
- Issue details (location, reported by, timestamps).
- Status updates and workflow tracking.
- Links to related jobs and resolution progress.
### **4. Issue Resolution Workflow**
Once an issue is logged, a **resolution job** can be created.
- PMs can assign the job to a **specific crew**.
- Status updates follow a **structured workflow**, which must be changed manually:
1. **Reported** – Issue logged.
2. **Accepted** – Acknowledged by the team.
3. **Waiting for Authorization** – Approval needed.
4. **Actioned** – Work has started.
5. **Resolved** – Issue successfully addressed.
6. **Unable to Resolve** – Further action required.
7. **Closed** – Finalized.
- The **Issue Status Bar** visually tracks issue progress, from **Reported to Closed**.
- The **Job Overview Page** displays **crew assignments, start/end dates, and job type (Issue Resolution)**.
---
The **Issue Forms** provides a **structured, dynamic, and flexible** way to track and resolve issues beyond civil-related blockages. With **customizable forms, a dedicated dashboard, and a structured resolution workflow**, teams have **full visibility into on-site problems**, ensuring **faster response times** and **efficient issue management**.
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